Lifetime Guarantee Info
What is covered by the Lifetime Guarantee?
Dog Collars & Leashes We Manufacture
Any Product Defects
Normal Pet-Related Accidents
Not Covered
Outgrown Collars
Normal Wear Including Fraying
Damage from Neglect
Smelly & Dirty Items
Items Donated or Free Promotions
Shipping Fee for Replacement Item
We reserve the right to limit the number of replacements.
If you are requesting a replacement, you must complete this form and attach a picture of your damaged item.
Shipping is NOT included and a flat rate of $4.95 will need to be paid before replacement is shipped.
After submitting your information, you will be directed to a payment page to pay your shipping fee for the replacement item. Be sure to go to final checkout page.
If we have any questions we will contact you via email.
Dog Collars & Leashes We Manufacture
Any Product Defects
Normal Pet-Related Accidents
Not Covered
Outgrown Collars
Normal Wear Including Fraying
Damage from Neglect
Smelly & Dirty Items
Items Donated or Free Promotions
Shipping Fee for Replacement Item
We reserve the right to limit the number of replacements.
If you are requesting a replacement, you must complete this form and attach a picture of your damaged item.
Shipping is NOT included and a flat rate of $4.95 will need to be paid before replacement is shipped.
After submitting your information, you will be directed to a payment page to pay your shipping fee for the replacement item. Be sure to go to final checkout page.
If we have any questions we will contact you via email.