What is covered by the Lifetime Guarantee?

  • Products We Manufacture
  • Any Product Defects
  • Normal Pet-Related Accidents

Not Covered

  • Outgrown Collars
  • Normal Wear Including Fraying
  • Damage from Neglect
  • Smelly & Dirty Items
  • Items Donated or Free Promotions
  • Shipping Fee for Replacement Item

We reserve the right to limit the number of replacements.

If you are requesting a replacement, you must complete this form and attach a picture of your damaged item.

Shipping is not included and a flat rate of $4.95 will need to be paid before replacement is shipped.
After submitting your information, you will be directed to a payment page to submit your shipping fee for the replacement item.

If we have any questions we will contact you via email.
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